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Mar
25
Now Available: Floating Licenses for ZBrush 4R7 P3
Posted by Matthew Yetter on 25 March 2015 09:14 PM

Floating licenses use a server rather than a serial number.  If you have a serial number, you do not have a floating license and this article does not apply to you.

The floating license client for ZBrush 4R7 P3 is now available.  To receive it, the IT manager in charge of your organization's licenses should submit a Support ticket.  In the ticket, include one of your existing license files so that we can ensure that the correct upgrade instructions are sent to you.

The auto update system will not work to upgrade 4R6 to 4R7.  You must use a Support ticket for this upgrade.

Thank you!


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Jan
28
ZBrush 4R7 P3 Has Been Released
Posted by Matthew Yetter on 28 January 2015 10:50 PM

ZBrush 4R7 P3 is now available as a FREE upgrade for all registered users.

Updated March 25

If you have not yet upgraded to ZBrush 4R7 you may upgrade immediately at the Pixologic Website:  CLICK HERE  This link will provide you 4R7 with the P3 patch already applied.

Please note that the Auto Update feature cannot be used to upgrade from 4R6 or earlier.  You will need to use the stand-alone installer from the link above.  You will also need your serial number, which is the same one that you have had for every release in the ZBrush 4.x series.

If you already have 4R7 (any release) you may use the Auto Update feature to get the P3 patch or you may use the stand-alone installer.  We recommend that you use the stand-alone installer.  Simply uninstall your current copy of 4R7 and then use the upgrade link above to download the newest installer.  If you do wish to use the Auto Update despite the recommendation otherwise, browse to your ZBrush 4R7 folder and run the ZUpgrader application found there.  This will download the update patch and guide you through installation of it.  However, be warned that most of the issues encountered after release of a patch prove to have been caused by using the auto update rather than doing a stand-alone installation.

For information about ZBrush 4R7 and its features, visit the Pixologic Website's feature pages.

An FAQ covering common issues with upgrading can be found here:  ZBC FAQ Thread

 

ZBrush 4R7 supports -- but does not include -- the ZBrush to KeyShot Bridge and any release of KeyShot 5.  The ZBrush to KeyShot Bridge may be purchased from the Pixologic Store.  There you will also find a special edition KeyShot for ZBrush.


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Oct
7
Pixologic Support Hours
Posted by Matthew Yetter on 07 October 2014 04:56 PM

Pixologic Support is available during the following hours:

Monday through Friday from 9 am to 5 pm Pacific time.

We are closed Saturday, Sunday and holidays.

If you are unsure what the current time is, please see http://www.timeanddate.com/worldclock/usa/los-angeles

During business hours we are available to assist with matters regarding installation, activation, licensing, account changes and software delivery.  For questions regarding how to use ZBrush's features, please use the Questions & Troubleshooting forums at www.ZBrushCentral.com.  (You must be a ZBC member and logged in to view those forums.)

We attempt to handle all support tickets within one business day.  Please be aware that during peak periods such as the weeks immediately following a new version release it can take longer.

Thank you!


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