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Hotmail, Outlook and Live Email Accounts
Posted by Matthew Yetter on 26 October 2017 07:53 AM
This applies to new purchases and Trial registrations.
In recent weeks we have increasingly been having trouble with delivery emails not being received by users with email accounts through Microsoft's Outlook, Live and Hotmail services. As we have investigated this issue, we have found that in most cases the delivery email actually is being delivered but is not going to your main Inbox.
Microsoft has introduced a two-part inbox system: "Focused" and "Other." Basically, these are separate tabs for your Inbox. However, most email clients have not yet caught up with this change. They then end up displaying only emails that Microsoft chooses to place in the Focused box. Anything in the Other box is not displayed. This is unfortunately where Microsoft has decided that the ZBrush delivery emails should be displayed.
If you are using an email client/program/application to access any Microsoft email service and are not receiving your delivery email, please log in to your email service by going to its web page. For U.S. users, this will typically be https://outlook.live.com. Once there, you will be able to see the Focused tab and the emails directed to it. This should include the delivery email from Pixologic.
If you still cannot locate anything, please submit a Support ticket to request that your registered email address be changed. We will be happy to make that change. Submit the ticket using the same email address that your purchase was made through and let us know what (non-Microsoft address) you would like it changed to. Once changed, we'll resend the delivery email.
For Trial users, you will need to register for the Trial again using a non-Microsoft address. We can't change the registered address for the Trial.
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ZBrush 4R8 Update 2 Now Available!
Posted by Matthew Yetter on 09 August 2017 12:57 PM
ZBrush 4R8 P2 is now available for download.
This patch is highly recommended for all users and includes a number of changes for improved stability in ZBrush 4R8.
Users with serial numbers who have not yet upgraded to ZBrush 4R8 can simply follow all instructions in our Download Center. Please do not skip Step 1.
Users with serial numbers who have already upgraded to ZBrush 4R8 (including P1) can browse to their ZBrush 4R8 folder and run the ZUpgrader application found there. This will update your copy of ZBrush to version 4R8 P2 and will not require you to activate again afterward.
For Floating Licenses (no serial number)
3D Print Hub
This list is not comprehensive. It shows only the most significant updates. Other, smaller updates have been made as well.
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KeyShot 7 Upgrades
Posted by Matthew Yetter on 02 August 2017 12:38 PM
(Updated 16 Aug 2017)
KeyShot 7 for ZBrush Has Been Released
The upgrade to KeyShot 7 will NOT require any changes to the ZBrush to KeyShot Bridge. It is strictly an upgrade of KeyShot.
All users who have KeyShot for ZBrush and wish to know if they qualify for an upgrade can simply go to My Licenses. From there, you will be shown the proper links, based on which version of KeyShot you have and when you purchased.
There are 5 main ways to upgrade to KeyShot 7.
All users who purchased or upgraded their KeyShot version on or after November 25, 2016 will get a free upgrade to the same version of KeyShot 7. If you have KeyShot 6 HD, you receive a free upgrade to KeyShot 7 HD. If you have KeyShot 6 Pro, you receive a free upgrade to KeyShot 7 Pro. In both cases, your serial number for KeyShot 6 will also work with KeyShot 7. Click Here to download KeyShot 7 for ZBrush
If you wish to go from KeyShot 6 HD to KeyShot 7 Pro, you will need to purchase an upgrade as explained below.
KeyShot 6 HD to KeyShot 7 HD: $80 USD
KeyShot 6 HD to KeyShot 7 Pro: $200 USD
KeyShot 6 Pro to KeyShot 7 Pro: $160 USD
KeyShot 7 HD to KeyShot 7 Pro: $200 USD
All support for KeyShot is provided by Luxion. Pixologic can only extend support as far as purchasing the upgrade.
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