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Hotmail, Outlook and Live Email Accounts
Posted by Matthew Yetter on 26 October 2017 07:53 AM

This applies to new purchases and Trial registrations.

In recent weeks we have increasingly been having trouble with delivery emails not being received by users with email accounts through Microsoft's Outlook, Live and Hotmail services.  As we have investigated this issue, we have found that in most cases the delivery email actually is being delivered but is not going to your main Inbox.

Microsoft has introduced a two-part inbox system:  "Focused" and "Other."  Basically, these are separate tabs for your Inbox.  However, most email clients have not yet caught up with this change.  They then end up displaying only emails that Microsoft chooses to place in the Focused box.  Anything in the Other box is not displayed.  This is unfortunately where Microsoft has decided that the ZBrush delivery emails should be displayed.

If you are using an email client/program/application to access any Microsoft email service and are not receiving your delivery email, please log in to your email service by going to its web page.  For U.S. users, this will typically be  Once there, you will be able to see the Focused tab and the emails directed to it.  This should include the delivery email from Pixologic.

If you still cannot locate anything, please submit a Support ticket to request that your registered email address be changed.  We will be happy to make that change.  Submit the ticket using the same email address that your purchase was made through and let us know what (non-Microsoft address) you would like it changed to.  Once changed, we'll resend the delivery email.

For Trial users, you will need to register for the Trial again using a non-Microsoft address.  We can't change the registered address for the Trial.

Thank you.

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ZBrush 4R8 Update 2 Now Available!
Posted by Matthew Yetter on 09 August 2017 12:57 PM

ZBrush 4R8 P2 is now available for download.

This patch is highly recommended for all users and includes a number of changes for improved stability in ZBrush 4R8.

Users with serial numbers who have not yet upgraded to ZBrush 4R8 can simply follow all instructions in our Download Center.  Please do not skip Step 1.

Users with serial numbers who have already upgraded to ZBrush 4R8 (including P1) can browse to their ZBrush 4R8 folder and run the ZUpgrader application found there.  This will update your copy of ZBrush to version 4R8 P2 and will not require you to activate again afterward.

  • It is not recommended to run the Auto Update from within the ZPlugin palette in ZBrush.  Please run the ZUpgrader application instead.
  • If ZUpgrader does not work properly for you, download the stand-alone updater for your platform: Mac OS X or Windows.  After downloading, this updater must be placed in your ZBrush 4R8 folder before running.  When you then run it, your ZBrush 4R8 installation will be updated to 4R8 P2 without requiring you to activate ZBrush again afterward.
  • If for some reason neither update method works properly for you -- or if you prefer to have a "fresh" ZBrush 4R8 P2 installation -- simply uninstall ZBrush 4R8 and then install 4R8 P2 using the full installer from Step 2 on the Download Center.  After installing, you will need to use Web Activation to generate a replacement activation code.

For Floating Licenses (no serial number)

  • If you have not yet upgraded from ZBrush 4R8 or earlier, please have your IT manager follow these instructions to request the 4R8 upgrade.  This version will be 4R8 P2 from the outset.
  • If you have already have 4R8 P1 FL, download the appropriate updater:  Mac OS Updater or Windows Updater.  With ZBrush closed, place the updater application in your ZBrush 4R8 FL folder and then run it.  Once updated, you can launch ZBrush again.

Patch 2
  • Masking applied to active SubTool will now be visible while Live Boolean is active.
  • Mesh dimming for unselected SubTools will now be visible while Live Boolean is active.
  • Resolved various Brush issues involving Morph Target usage. (Such as the interaction of the ClayTubes Brush with Morph Targets.)
  • Fixed Brushes not maintaining settings.
  • Standard Brush now has Adaptive Size set to 0 by default.
  • Brush Draw Size 'Dynamic' mode will now be stored per Brush.
  • Dynamic Brush Scale (in Preferences) now allows a wider range of values.
  • Updated GroomClumps Brush to eliminate rendering artifacts.
  • Curve Brushes using the 'Dots' stroke now work with Lazy Mouse.
  • Brush Classic Axis-lock (Shift modifier) will now be used when Lazy Mouse is toggled Off.

3D Print Hub
  • Exporting textures with a VRML now supports 'Selected' mode.
  • Resolved issue with the functionality of 'Move Bounding Axis to Origin.'
  • STL import now correctly imports color STL files.
  • Restored missing Material shaders such as: DoubleShader, TriShader and QuadShader.
  • Resolved issue of Best Render not working if a BPR render was canceled.
  • Fixed UV stretching when creating Planar UV's on a model.
  • LightBox now supports OSX Aliases.
  • Material Blend Radius now functions correctly.
  • Restored TransPose Inflate functionality.
  • Restored TransPose Clip functionality.
  • Gizmo3D 'TransPose All Selected SubTools' now turns off interlaced rendering when not active.
  • Tray Dividers now require a double-click to open or close. This should prevent accidental clicks closing the trays. (This will affect ZScripts that open/close the Trays. See ZScripting Help forum for more info.)
  • ZScript command [LoopContinue] now functions appropriately. (ZScripts using [IConfig,4.8] or higher.)
  • Exporting Displacement Maps in EXR format now support unicode characters.
  • SubTool palette scroll bar no longer creates a blank SubTool List.
  • Fixed Ghosting when manipulating models in 3D.
  • Eliminated Layer artifacts when going in and out of Record mode.
  • Drawing meshes in 2.5D will now respect Classic Axis-Lock (Shift modifier.)
  • Fixed custom palette issues pertaining to sliders and shortcuts.
  • Fixed BPR rendering issues with FiberMesh and edge detection.
  • ZBrush to Keyshot Bridge is now compatible with Keyshot 7.
Patch 1


  • Floating License Clients have been released with Patch 1.
  • Added a "Modulate By Color" slider to NanoMesh.
  • Boolean preference was added to allow user control to delete the temporary Make Boolean Mesh files.
  • A Claytubes-Constant brush has been added. This will allow constant depth to the surface when a morph target is applied.
  • A Brush3D Template Project has been added with a polygroup outline. This will make preparing VDM's easier.


IMM Viewer
  • Updated the IMM viewer to update instantly when inserting or deleting items.
  • IMM Viewer to turn off /on immediately as user changes the preferences settings.
  • IMM Viewer Preferences to save with any UI config.
  • Brushes that have been saved with older versions will have the "Adaptive Map Size” in the Brush>Alpha and Texture menu set to zero in order to be compatible with earlier versions of ZBrush.
  • ClayTubes brush will now have Fast Samples on by default in order to be compatible with earlier versions of ZBrush.
  • The new shift-to-Line stoke will be auto-disabled when using Smoothing brush.
  • Updated to turn off the new Shift Line when the Shift key is pressed before touching the surface.

  • Brush Edge action inserts by default a single edge loop instead of multiple loops.
  • Custom palettes may now be deleted and the UI will immediately reflect the change.
  • Button Size can now be set to max 120. This will allow for large text and buttons. Ideal for larger displays.
  • Custom palettes can now be deleted.
  • The font on Mac OS X should now be easier to read.

  • All visible SubTools are now sent to the target application.

  • 3D Print Hub will now export textures when a VRML is exported.
  • 3D Print Hub can send to Preform and will send all visible SubTools.
  • FBX Export now has merged UV's.

  • Make Union Mesh is now support on OSX Mavericks 10.9
  • The Subtool-Track of Timeline will be disabled by default in order to be compatible with earlier versions of ZBrush.
  • The Inflate with Right Click on the Transpose Line has been removed (this will be replaced by future deformers).

This list is not comprehensive. It shows only the most significant updates. Other, smaller updates have been made as well.

Happy ZBrushing!

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KeyShot 7 Upgrades
Posted by Matthew Yetter on 02 August 2017 12:38 PM

(Updated 16 Aug 2017)

KeyShot 7 for ZBrush Has Been Released

The upgrade to KeyShot 7 will NOT require any changes to the ZBrush to KeyShot Bridge.  It is strictly an upgrade of KeyShot.

All users who have KeyShot for ZBrush and wish to know if they qualify for an upgrade can simply go to My Licenses.  From there, you will be shown the proper links, based on which version of KeyShot you have and when you purchased.

There are 5 main ways to upgrade to KeyShot 7.

Free Upgrades:

All users who purchased or upgraded their KeyShot version on or after November 25, 2016 will get a free upgrade to the same version of KeyShot 7.  If you have KeyShot 6 HD, you receive a free upgrade to KeyShot 7 HD.  If you have KeyShot 6 Pro, you receive a free upgrade to KeyShot 7 Pro.  In both cases, your serial number for KeyShot 6 will also work with KeyShot 7.  Click Here to download KeyShot 7 for ZBrush

If you wish to go from KeyShot 6 HD to KeyShot 7 Pro, you will need to purchase an upgrade as explained below.

Paid Upgrades:

KeyShot 6 HD to KeyShot 7 HD: $80 USD

KeyShot 6 HD to KeyShot 7 Pro: $200 USD

KeyShot 6 Pro to KeyShot 7 Pro: $160 USD

KeyShot 7 HD to KeyShot 7 Pro: $200 USD

All support for KeyShot is provided by Luxion.  Pixologic can only extend support as far as purchasing the upgrade.

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