Knowledgebase: Pixologic ID
What do I do if my email address changes?
Posted by Matthew Yetter, Last modified by Matthew Yetter on 27 February 2020 09:13 AM
If you change email addresses, you actually need to do two things:

  1. Submit a Support ticket to have your email address changed in the licensing system.  In order to ensure that your account is protected from theft, we do not allow you to change your licenses' registered email address yourself.   
    • By doing this step first, your Support ticket will come from your old email address.  This will serve as verification of your identity and we'll be able to make the change immediately.
  2. Use the Pixologic ID Profile page to update the email address for your Pixologic ID.

Once step 2 is done, the licensing and Pixologic ID systems will sync up and associated systems such as My Licenses will start working with the new email address. 

If you were to skip step 1, you'd be able to log into My Licenses using the new address but it wouldn't display any licenses for you.  Or if you no longer have access to your old email address you would not be able to follow the above steps.  In this case, when you go to submit the Support ticket from step 1 the ticket would be coming from your new email address rather than your old address. 

In order to ensure that you are actually the registered ZBrush user we will need you to include additional information in your ticket.  In that case, please provide us with any two of the following three items:
  • Your ZBrush serial number.
  • The street address that we would have on record for you.
  • A scan or picture of the front of your photo ID.

With that supplemental information we'll be able to process your email address change.

Thank you.