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Pixologic Software Return Policy
Posted by Matthew Yetter, Last modified by Matthew Yetter on 06 September 2019 01:07 PM
ZBrush Perpetual licenses and ZBrushCore licenses purchased through our web store have a 30 day return policy, provided that they have first been deactivated. There is a 5% processing fee assessed with all software refunds. After deactivating ZBrush you may request the refund via a Support ticket.
To deactivate ZBrushCore or ZBrush:
If you have already uninstalled ZBrushCore or ZBrush you will need to go to your My Licenses account to deactivate from there.
Purchases made from one of our authorized retailers are subject to the individual retailer’s return policies and so are exempt from the Pixologic policy.
KeyShot for ZBrush and the ZBrush to KeyShot Bridge may not be refunded after purchase. If you wish to evaluate this software prior to purchasing you may download a 14 day free trial from the Luxion website. Upon first using the ZBrush to KeyShot Bridge (already installed with ZBrush) you will have the opportunity to register for a free trial of it as well.