Pixologic only provides upgrades for the KeyShot for ZBrush version.
For all other versions (including floating licenses), please contact
Luxion's support directly at https://www.keyshot.com/help/
THE ZBRUSH TO KEYSH...
When sending a model to KeyShot using the ZBrush to KeyShot Bridge
you may receive an error that says "Unable to Connect to External
There are several possible reasons why you may receive this warning:
IF YOU HAVE KEYSHOT 5 (the original KeyS...
Even though KeyShot for ZBrush is sold by Pixologic, it is a Luxion
product. We are only able to provide assistance with the purchase, as
well as delivery of your serial number.
If you need any assistance with activation or the KeyShot feature set,
There are currently three methods by which you can send models from
ZBrush to KeyShot without the material settings included. This will
let you export the color from PolyPaint or texture, but not have any
effects from the ZBrush materials such as MatCaps...
Some users on Mac OS X have reported that the bonus content installer
for KeyShot is shows as being damaged.
There's actually nothing wrong with the file -- except that certain OS
X security settings don't like it.
Simply change your OS X security set...