Knowledgebase : ZBrush 2018.1 > Common Issues
Under certain circumstances, your license for your Pixologic software can become corrupted. This will normally happen if you reinstall the software on your computer, or if you update that machine's operating system (such as going from Windows 8 to Windows...
If you are experiencing an issue where your mouse/pen cursor does not align with buttons and features inside of the ZBrush/ZBrushCore window, this is a known issue that occurs only within various versions of macOS.  Each time a new macOS version is releas...
When using ZBrush (Mac only) to create ZSphere armatures, if you experience a crash when clicking "Preview" * This is a known issue we are working to resolve as soon as possible * There is a workaround using the "Classic Skinning" mode (see instructi...
If this is happening it is because you have turned Preferences >> Undo History >> Compression mode on.  What this setting does is tell ZBrush to constantly compress your Undo History data as you are working.  While this does result in smaller file sizes, ...
This can actually happen during any system-intensive operation that takes time to complete.  (Including mesh projection, creating UV mapping, etc.) ZBrush isn't actually crashing when this happens.  It is simply having to wait on the task to complete and...
If your ZBrush cursor is skipping/stuttering so that sculpting is nearly impossible, do you have a secondary monitor?  If so, it is likely that the connector is faulty in some way.  For example, we have encountered this situation where a user had to use a...
The new licensing system is much easier to use than what we have had with past versions of ZBrush.  However, a trade off with it is that as ZBrush launches it checks to see if an internet connection is available.   If your computer is connected to the in...
The Max Threads slider setting does not currently store with the custom UI.  However, it can be adjusted at every ZBrush launch through a modified StartupZScript.  In order to help make this as easy as possible, we have even created one for you. Please f...
If you encounter a crash with Tessimate, please try the following and inform us if the crash still persists.  1. Relaunch ZBrush 2018 2. Go to Preferences>Performance 3. Adjust your MaxThreads slider to half of the total number of MaxThreads your compute...
If you receive insufficient memory errors on Windows the first thing to check is where you installed ZBrush. Please ensure that you have not installed the software to the ProgramFiles(x86) directory.   That directory is for 32-bit applications and any p...
When trying to use GoZ to 3Ds Max GoZ does not function correctly.  To resolve this issue follow the steps below. * Delete the C:UsersPublicPixologic folder on your machine * Run the 'GoZ_for_ZBrush_Installer_WIN.exe at C:Program FilesPixologicZBrush...
Some users have reported poor ZBrush performance on Microsoft Surface Pro tablets. It appears that this is due to a feature built into Windows 7 and above called "Flicks." It's meant to improve the user experience by giving you gestures to navigate throug...
There is a known issue where a Mac laptop's fans will spin up to maximum speed while running ZBrush.  This is because the processor is being worked very hard, producing high levels of heat that the fans are trying to disperse. A solution for this is bei...
THIS ISSUE IS UNIQUE TO THE HOME PAGE FUNCTION IN THE ANNIVERSARY EDITION OF WINDOWS 10. IT AFFECTS MANY PROGRAMS IN ADDITION TO ZBRUSH.  ANY NOTIFICATION APPLICATION (SUCH AS GOOGLE HANGOUTS)  THAT IS ACTIVE IN THE TASKBAR CAN FORCE IT TO STAY ON TOP.  T...
If the user reports the error as attached in the image: [FileExecute,[Var, gSculpteoDllPath],CreateFolder,gSharedPath] it is caused by the missing folder SCULPTEODATA at C:USERSPUBLICPUBLIC DOCUMENTSZBRUSHDATAZPLUGINDATASCULPTEODATA SOLUTION: Cr...
Pixologic is happy to change the email address associated with your account. PLEASE DO NOT USE THE SUPPORT CONTROL PANEL'S CHANGE OF ADDRESS FEATURE.  WHILE IT WILL LET YOU UPDATE YOUR SUPPORT ACCOUNT IT WILL NOT AFFECT YOUR ZBRUSH REGISTRATION.  THAT C...
ZBrush's tablet pressure support is through the Wintab service.  However, Microsoft and Sony devices (such as the Surface Pro) have N-trig devices which use a different API. Microsoft now owns N-trig.  For their Surface Pro series of tablets they have a...
Sometimes ZBrush or ZBrushCore will hang at launch, resulting in a white screen that never goes away.  At this time, there are three known causes for this: 1) The system clock has changed to an incorrect date.  This is the easiest thing to check and fix...
The "Wintab service not available" error upon launching ZBrush is triggered by a two step process: * When ZBrush launches it checks with Windows to see if a graphics tablet is connected to the computer. If Windows tells it that one is, ZBrush then ask...