Under certain circumstances, your license for your Pixologic software
can become corrupted. This will normally happen if you reinstall the
software on your computer, or if you update that machine's operating
system (such as going from Windows 8 to Windows...
If you are experiencing a misalignment with your cursor using a mouse
or pen in ZBrush/ZBrushCore window:
*This is a known issue that occurs within various versions of macOS.
To regain proper cursor alignment, please follow the steps below:
1. Launch ...
If this is happening it is because you have turned Preferences >> Undo
History >> Compression mode on. What this setting does is tell
ZBrush to constantly compress your Undo History data as you are
working. While this does result in smaller file sizes, ...
If your ZBrush cursor is skipping/stuttering so that sculpting is
nearly impossible, do you have a secondary monitor? If so, it is
likely that the connector is faulty in some way. For example, we
have encountered this situation where a user had to use a...
When using ZBrush (Mac only) to create ZSphere armatures, if you
experience a crash when clicking "Preview"
* This is a known issue we are working to resolve as soon as
* There is a workaround using the "Classic Skinning" mode (see
This can actually happen during any system-intensive operation that
takes time to complete. (Including mesh projection, creating UV
ZBrush isn't actually crashing when this happens. It is simply
having to wait on the task to complete and...
The new licensing system is much easier to use than what we have had
with past versions of ZBrush. However, a trade off with it is that
as ZBrush launches it checks to see if an internet connection is
If your computer is connected to the in...
The Max Threads slider setting does not currently store with the
custom UI. However, it can be adjusted at every ZBrush launch
through a modified StartupZScript. In order to help make this as
easy as possible, we have even created one for you.
If you encounter a crash with Tessimate, please try the following and
inform us if the crash still persists.
1. Relaunch ZBrush 2018
2. Go to Preferences>Performance
3. Adjust your MaxThreads slider to half of the total number of
MaxThreads your compute...
If you receive insufficient memory errors on Windows the first thing
to check is where you installed ZBrush.
Please ensure that you have not installed the software to the
That directory is for 32-bit applications and any p...
Some users have reported poor ZBrush performance on Microsoft Surface
Pro tablets. It appears that this is due to a feature built into
Windows 7 and above called "Flicks." It's meant to improve the user
experience by giving you gestures to navigate throug...
There is a known issue where a Mac laptop's fans will spin up to
maximum speed while running ZBrush. This is because the processor is
being worked very hard, producing high levels of heat that the fans
are trying to disperse.
A solution for this is bei...
When trying to use GoZ to 3Ds Max GoZ does not function correctly.
To resolve this issue follow the steps below.
* Delete the C:UsersPublicPixologic folder on your machine
* Run the 'GoZ_for_ZBrush_Installer_WIN.exe at C:Program
THIS ISSUE IS UNIQUE TO THE HOME PAGE FUNCTION IN THE ANNIVERSARY
EDITION OF WINDOWS 10. IT AFFECTS MANY PROGRAMS IN ADDITION TO ZBRUSH.
ANY NOTIFICATION APPLICATION (SUCH AS GOOGLE HANGOUTS) THAT IS
ACTIVE IN THE TASKBAR CAN FORCE IT TO STAY ON TOP. T...
If the user reports the error as attached in the image:
it is caused by the missing folder SCULPTEODATA at
Pixologic is happy to change the email address associated with your
PLEASE DO NOT USE THE SUPPORT CONTROL PANEL'S CHANGE OF ADDRESS
FEATURE. WHILE IT WILL LET YOU UPDATE YOUR SUPPORT ACCOUNT IT WILL
NOT AFFECT YOUR ZBRUSH REGISTRATION. THAT C...
ZBrush's tablet pressure support is through the Wintab service.
However, Microsoft and Sony devices (such as the Surface Pro) have
N-trig devices which use a different API.
Microsoft now owns N-trig. For their Surface Pro series of tablets
they have a...
Sometimes ZBrush or ZBrushCore will hang at launch, resulting in a
white screen that never goes away. At this time, there are three
known causes for this:
1) The system clock has changed to an incorrect date. This is the
easiest thing to check and fix...
The "Wintab service not available" error upon launching ZBrush is
triggered by a two step process:
* When ZBrush launches it checks with Windows to see if a graphics
tablet is connected to the computer. If Windows tells it that one is,
ZBrush then ask...