Knowledgebase : ZBrushCore 2018 > Common Issues
Under certain circumstances, your license for your Pixologic software can become corrupted. This will normally happen if you reinstall the software on your computer, or if you update that machine's operating system (such as going from Windows 8 to Windows...
If you are experiencing an issue where your mouse/pen cursor does not align with buttons and features inside of the ZBrush/ZBrushCore window, this is a known issue that occurs only within various versions of macOS.  Each time a new macOS version is releas...
If your ZBrush cursor is skipping/stuttering so that sculpting is nearly impossible, do you have a secondary monitor?  If so, it is likely that the connector is faulty in some way.  For example, we have encountered this situation where a user had to use a...
This is caused by a missing Windows component.  It is easily fixed, however. Install this Microsoft Visual C++ redistributable: https://www.microsoft.com/en-us/download/details.aspx?id=52685 [https://www.microsoft.com/en-us/download/details.aspx?id=5268...
BECAUSE THE FEATURES IN ZBRUSHCORE WORK THE SAME AS IN ZBRUSH, THE WRITTEN DOCUMENTATION [HTTP://DOCS.PIXOLOGIC.COM] FOR ZBRUSH WILL ALSO APPLY TO ZBRUSHCORE.
THIS ISSUE IS UNIQUE TO THE HOME PAGE FUNCTION IN THE ANNIVERSARY EDITION OF WINDOWS 10. IT AFFECTS MANY PROGRAMS IN ADDITION TO ZBRUSH.  ANY NOTIFICATION APPLICATION (SUCH AS GOOGLE HANGOUTS)  THAT IS ACTIVE IN THE TASKBAR CAN FORCE IT TO STAY ON TOP.  T...
Pixologic is happy to change the email address associated with your account. PLEASE DO NOT USE THE SUPPORT CONTROL PANEL'S CHANGE OF ADDRESS FEATURE.  WHILE IT WILL LET YOU UPDATE YOUR SUPPORT ACCOUNT IT WILL NOT AFFECT YOUR ZBRUSH REGISTRATION.  THAT C...
Sometimes ZBrush or ZBrushCore will hang at launch, resulting in a white screen that never goes away.  At this time, there are three known causes for this: 1) The system clock has changed to an incorrect date.  This is the easiest thing to check and fix...