You may cancel your subscription at any time prior to the end of the
current billing cycle. Once canceled your subscription will not
rebill and ZBrush will then stop working on the rebill date.
A subscription can only be canceled via the My Licenses
This article applies to ZBrush/ZBrushCore 2018 and above. Earlier
versions are no longer supported.
Moving your software between computers is quite simple.
_Note: Single-User licenses allow two concurrent activations,
provided that you never actuall...
Pixologic software is available in three different license varieties.
Two of these are serialized and one is server-managed.
Serialized copies are called this because they use a serial number
(also called a license key). When yo...
Under certain circumstances, your license for your Pixologic software
can become corrupted. This will normally happen if you reinstall the
software on your computer, or if you update that machine's operating
system (such as going from Windows 8 to Windows...
When making a clone drive that includes ZBrush, it is critical that
the clone be made before ZBrush has been launched. Otherwise, all
copies of ZBrush will believe that they are on the same machine,
making it impossible to properly activate each computer...
ZBrush defaults to the language that was set by the installer. If
for example the person installing ZBrush selected French on the first
installation step then ZBrush itself will launch in French as well and
this will include the activation window.
This is most commonly caused by unusual characters in your name as
found in your Pixologic ID profile.
To resolve, please do the following:
1. Log in [https://login.pixologic.com].
2. Go to My Profile.
3. Look for any non-letter characters in your user...
You are able to change from a subscription to a perpetual license at
any time. Doing so will give you a new serial number. In order to
make the transition, please first purchase your perpetual license
(either through our website [https://store.pixologic...
There are a few different errors that we've seen with activating
ZBrush 2019 as part of an upgrade from 2018. In every case, we've
found that it has been because the user did not first deactivate
ZBrush 2018 and reset the licensing system.
Please do the...
This article applies to both ZBrush and ZBrushCore, versions 2018 and
above. If you are using ZBrushCore, simply substitute that any time
you read "ZBrush" in these instructions.
Please note that if you have an active subscription, deactivation of
This article explains how to activate ZBrush or ZBrushCore
(Single-User or Volume licenses, versions 2018 and above) on a
computer that has internet access.
IT IS IMPORTANT that you be logged into the computer under an
Administrator account when installi...
If your computer does not have an internet connection or for some
reason refuses to open the activation web page, you can instead use
the Offline Activation method. This is an easy process, only a
little more complicated than online activation.
Pixologic guarantees free upgrades for one year from date of
purchase. Anything beyond that is entirely at Pixologic's
To date, Pixologic has never charged for an upgrade. Even people who
bought the very first version of ZBrush in 1999 have...
ALL LICENSES FOR ZBRUSH/ZBRUSHCORE 2018 AND ABOVE ARE DUAL-PLATFORM.
There is no need to worry about platform changes with this version.
If you have not yet upgraded to the current version, please do so
now. Upon upgrading, the license will automatical...
Upon first launching your software for the PC you may receive the
"This application has failed to start because the application
configuration is incorrect. Reinstalling the application may fix this
This is not a Pixologic er...
Effective 27 Aug 2015 it is no longer possible to transfer licenses
from one user to another.
Pixologic will only transfer license ownership in the following
* A corporate acquisition where the licenses are acquired as part of
the original co...