Knowledgebase : ZBrush 2019.1 > Activating and Deactivating ZBrush 2019.1
You may cancel your subscription at any time prior to the end of the current billing cycle.  Once canceled your subscription will not rebill and ZBrush will then stop working on the rebill date. A subscription can only be canceled via the My Licenses [ht...
Pixologic software is available in three different license varieties.  Two of these are serialized and one is server-managed.  SERIALIZED LICENSES Serialized copies are called this because they use a serial number (also called a license key).  When yo...
This article applies to ZBrush/ZBrushCore 2018 and above.  Earlier versions are no longer supported. Moving ZBrush between computers is quite simple.   _Note:  Single-User licenses allow two concurrent activations, provided that you never actually run b...
Under certain circumstances, your license for your Pixologic software can become corrupted. This will normally happen if you reinstall the software on your computer, or if you update that machine's operating system (such as going from Windows 8 to Windows...
When making a clone drive that includes ZBrush, it is critical that the clone be made before ZBrush has been launched.  Otherwise, all copies of ZBrush will believe that they are on the same machine, making it impossible to properly activate each computer...
You are able to change from a subscription to a perpetual license at any time.  Doing so will give you a new serial number.  In order to make the transition, please first purchase your perpetual license (either through our website [https://store.pixologic...
ZBrush defaults to the language that was set by the installer.  If for example the person installing ZBrush selected French on the first installation step then ZBrush itself will launch in French as well and this will include the activation window. Norma...
This is most commonly caused by unusual characters in your name as found in your Pixologic ID profile.   To resolve, please do the following: 1. Log in [https://login.pixologic.com]. 2. Go to My Profile. 3. Look for any non-letter characters in your user...
There are a few different errors that we've seen with activating ZBrush 2019 as part of an upgrade from 2018.  In every case, we've found that it has been because the user did not first deactivate ZBrush 2018 and reset the licensing system. Please do the...
This article applies to both ZBrush and ZBrushCore, versions 2018 and above.  If you are using ZBrushCore, simply substitute that any time you read "ZBrush" in these instructions. Please note that if you have an active subscription, deactivation of ZBrus...
This article explains how to activate ZBrush or ZBrushCore (Single-User or Volume licenses, versions 2018 and above) on a computer that has internet access. IT IS IMPORTANT that you be logged into the computer under an Administrator account when installi...
If your computer does not have an internet connection or for some reason refuses to open the activation web page, you can instead use the Offline Activation method.  This is an easy process, only a little more complicated than online activation.  This ar...
Pixologic guarantees free upgrades for one year from date of purchase.  Anything beyond that is entirely at Pixologic's discretion. To date, Pixologic has never charged for an upgrade.  Even people who bought the very first version of ZBrush in 1999 have...
ALL LICENSES FOR ZBRUSH/ZBRUSHCORE 2018 AND ABOVE ARE DUAL-PLATFORM.  There is no need to worry about platform changes with this version.  If you have not yet upgraded to the current version, please do so now.  Upon upgrading, the license will automatical...
Upon first launching your software for the PC you may receive the following error: "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem." This is not a Pixologic er...
Effective 27 Aug 2015 it is no longer possible to transfer licenses from one user to another. Pixologic will only transfer license ownership in the following cases: * A corporate acquisition where the licenses are acquired as part of the original co...