Many users are reporting that their antivirus software is reporting
the ZLogger application as a virus. Please be assured that this is
NOT the case.
With the release of ZBrush 2020 we have introduced a crash reporting
tool which is called ZLogger. This...
Under certain circumstances, your license for your Pixologic software
can become corrupted. This will normally happen if you reinstall the
software on your computer, or if you update that machine's operating
system (such as going from Windows 8 to Windows...
We have learned that some multi-monitor or multi-desktop applications
such as DisplayFusion can cause frequent random crashes for ZBrush and
We do not have an ETA regarding when this might be fixed, if it is
even something that can be fixed b...
ZBrush movies & turntables cannot correctly export if the C:/users
folder has non-latin characters.
Example of non-latin character name:
Here the 'é' is the problem. This must be changed to 'e' --
Ensure you do not have any...
Newer versions of macOS have a setting that needs to be turned on in
order for ZColor to be able to run:
In Mac System Preferences >> Security & Privacy >> Screen Recording,
look for the section where it says, "Allow the apps below to record
Users with MSI x299 motherboards have reported frequent ZBrush
MSI has just released a motherboard BIOS update that has resolved this
issue. Please follow manufacturer instructions to update your
Decimation Master cannot function correctly if the C:/users folder has
non-latin characters. The creates a failure to recognize the root
folder where Decimation Master calls to complete its process.
Example of non-latin character name:
When placing additional alphas in the LightBox > Alphas folder
directory, there is a known issue to affect ZBrush 2019 performance
and which can cause crashes in some cases. We are working to resolve
this issue as soon as possible.
Information on the Is...
macOS Catalina has updated Gatekeeper in a way that makes it harder
than ever to install software that doesn't come directly from Apple's
official channels. Now, even if you have set your Mac to "Allow
Downloads from Anywhere" you will still receive the ...
This can happen when subdividing a mesh to 50 mil points or more.
The reason is that ZBrush currently allows for a 100 Million
"MaxPolyPerMesh" value, which you can find and adjust in Preferences
> Mem. However, a mesh with UV's is much more...
Any software can crash or encounter other issues, and those that push
your computer's resources hard are especially likely to have this
happen. Pixologic takes great care to make our software as stable as
possible but there is no way to prevent these pro...
When using one of the ZBrush features (most commonly ZRemesher v3) you
may receive an error message about a missing .dll file.
This is not a Pixologic error. It is a Windows error that affects
ZBrush, ZBrushCore or the Pixologic Deactivation Manager. ...
We have recieved reports where ZBrush SculptrisPro speed/general
performance is being affected by a processor operating with
multithreading ON across 8 or more threads at one time.
WHEN WILL THIS BE FIXED?
We are currently collecting user information an...
If this is happening it is because you have turned Preferences >> Undo
History >> Compression mode on. What this setting does is tell
ZBrush to constantly compress your Undo History data as you are
working. While this does result in smaller file sizes, ...
This can actually happen during any system-intensive operation that
takes time to complete. (Including mesh projection, creating UV
ZBrush isn't actually crashing when this happens. It is simply
having to wait on the task to complete and...
The Universal Camera does not update when the Focal Distance is
This is related to the 'AC' or Auto Crop mode.
AUTO CROP MODE
1. When located outside the model’s camera boundary (a spherical
perimeter), the Universal Camera functions as a tru...
The new licensing system is much easier to use than what we have had
with past versions of ZBrush. However, a trade off with it is that
as ZBrush launches it checks to see if an internet connection is
If your computer is connected to the in...
If you are experiencing a misalignment with your cursor using a mouse
or pen in ZBrush/ZBrushCore window:
*This is a known issue that occurs within various versions of macOS.
To regain proper cursor alignment, please follow the steps below:
1. Launch ...
When using ZBrush (Mac only) to create ZSphere armatures, if you
experience a crash when clicking "Preview"
* This is a known issue we are working to resolve as soon as
* There is a workaround using the "Classic Skinning" mode (see
The Max Threads slider setting does not currently store with the
custom UI. However, it can be adjusted at every ZBrush launch
through a modified StartupZScript. In order to help make this as
easy as possible, we have even created one for you.
In ZBrush 2018.1 the MultiThreading Optimizer & High/Low Priority
button options have been removed from the Preferences > Performance
Palette. These options are not longer needed as ZBrush will now
automatically optimize priority and MultiThreading.
If you receive insufficient memory errors on Windows the first thing
to check is where you installed ZBrush.
Please ensure that you have not installed the software to the
That directory is for 32-bit applications and any p...
There is a known issue where a Mac laptop's fans will spin up to
maximum speed while running ZBrush. This is because the processor is
being worked very hard, producing high levels of heat that the fans
are trying to disperse.
A solution for this is bei...
Some users have reported poor ZBrush performance on Microsoft Surface
Pro tablets. It appears that this is due to a feature built into
Windows 7 and above called "Flicks." It's meant to improve the user
experience by giving you gestures to navigate thro...
THIS ISSUE IS UNIQUE TO THE HOME PAGE FUNCTION IN THE ANNIVERSARY
EDITION OF WINDOWS 10. IT AFFECTS MANY PROGRAMS IN ADDITION TO ZBRUSH.
ANY NOTIFICATION APPLICATION (SUCH AS GOOGLE HANGOUTS) THAT IS
ACTIVE IN THE TASKBAR CAN FORCE IT TO STAY ON TOP. T...
Pixologic is happy to change the email address associated with your
PLEASE DO NOT USE THE SUPPORT CONTROL PANEL'S CHANGE OF ADDRESS
FEATURE. WHILE IT WILL LET YOU UPDATE YOUR SUPPORT ACCOUNT IT WILL
NOT AFFECT YOUR ZBRUSH REGISTRATION. THAT C...
ZBrush's tablet pressure support is through the Wintab service.
However, Microsoft and Sony devices (such as the Surface Pro) have
N-trig devices which use a different API.
Microsoft now owns N-trig. For their Surface Pro series of tablets
they have a...
Sometimes ZBrush or ZBrushCore will hang at launch, resulting in a
white screen that never goes away. At this time, there are three
known causes for this:
1) The system clock has changed to an incorrect date. This is the
easiest thing to check and fix...
The "Wintab service not available" error upon launching ZBrush is
triggered by a two step process:
* When ZBrush launches it checks with Windows to see if a graphics
tablet is connected to the computer. If Windows tells it that one is,
ZBrush then ask...