Knowledgebase : ZBrush 2019.1 > Common Issues
   
Under certain circumstances, your license for your Pixologic software can become corrupted. This will normally happen if you reinstall the software on your computer, or if you update that machine's operating system (such as going from Windows 8 to Windows...
Users with MSI x299 motherboards have reported frequent ZBrush crashing.   MSI has just released a motherboard BIOS update that has resolved this issue.  Please follow manufacturer instructions to update your motherboard's BIOS. Thank you.
When placing additional alphas in the LightBox > Alphas folder directory, there is a known issue to affect ZBrush 2019 performance and which can cause crashes in some cases. We are working to resolve this issue as soon as possible.  Information on the Is...
EXPLANATION This can happen when subdividing a mesh to 50 mil points or more. The reason is that ZBrush currently allows for a 100 Million "MaxPolyPerMesh" value, which you can find and adjust in Preferences > Mem.  However, a mesh with UV's is much more...
When using one of the ZBrush features (most commonly ZRemesher v3) you may receive an error message about a missing .dll file. This is not a Pixologic error.   It is a Windows error that affects ZBrush, ZBrushCore or the Pixologic Deactivation Manager. ...
We have recieved reports where ZBrush SculptrisPro speed/general performance is being affected by a processor operating with multithreading ON across 8 or more threads at one time.  WHEN WILL THIS BE FIXED? We are currently collecting user information an...
The Universal Camera does not update when the Focal Distance is changed? This is related to the 'AC' or Auto Crop mode. AUTO CROP MODE 1. When located outside the model’s camera boundary (a spherical perimeter), the Universal Camera functions as a tru...
If this is happening it is because you have turned Preferences >> Undo History >> Compression mode on.  What this setting does is tell ZBrush to constantly compress your Undo History data as you are working.  While this does result in smaller file sizes, ...
If you are experiencing a misalignment with your cursor using a mouse or pen in ZBrush/ZBrushCore window: *This is a known issue that occurs within various versions of macOS.  To regain proper cursor alignment, please follow the steps below:  1. Launch ...
This can actually happen during any system-intensive operation that takes time to complete.  (Including mesh projection, creating UV mapping, etc.) ZBrush isn't actually crashing when this happens.  It is simply having to wait on the task to complete and...
The new licensing system is much easier to use than what we have had with past versions of ZBrush.  However, a trade off with it is that as ZBrush launches it checks to see if an internet connection is available.   If your computer is connected to the in...
When using ZBrush (Mac only) to create ZSphere armatures, if you experience a crash when clicking "Preview" * This is a known issue we are working to resolve as soon as possible * There is a workaround using the "Classic Skinning" mode (see instructi...
The Max Threads slider setting does not currently store with the custom UI.  However, it can be adjusted at every ZBrush launch through a modified StartupZScript.  In order to help make this as easy as possible, we have even created one for you. Please f...
In ZBrush 2018.1 the MultiThreading Optimizer & High/Low Priority button options have been removed from the Preferences > Performance Palette. These options are not longer needed as ZBrush will now automatically optimize priority and MultiThreading. *If ...
If you receive insufficient memory errors on Windows the first thing to check is where you installed ZBrush. Please ensure that you have not installed the software to the ProgramFiles(x86) directory.   That directory is for 32-bit applications and any p...
Some users have reported poor ZBrush performance on Microsoft Surface Pro tablets. It appears that this is due to a feature built into Windows 7 and above called "Flicks." It's meant to improve the user experience by giving you gestures to navigate throug...
There is a known issue where a Mac laptop's fans will spin up to maximum speed while running ZBrush.  This is because the processor is being worked very hard, producing high levels of heat that the fans are trying to disperse. A solution for this is bei...
THIS ISSUE IS UNIQUE TO THE HOME PAGE FUNCTION IN THE ANNIVERSARY EDITION OF WINDOWS 10. IT AFFECTS MANY PROGRAMS IN ADDITION TO ZBRUSH.  ANY NOTIFICATION APPLICATION (SUCH AS GOOGLE HANGOUTS)  THAT IS ACTIVE IN THE TASKBAR CAN FORCE IT TO STAY ON TOP.  T...
Pixologic is happy to change the email address associated with your account. PLEASE DO NOT USE THE SUPPORT CONTROL PANEL'S CHANGE OF ADDRESS FEATURE.  WHILE IT WILL LET YOU UPDATE YOUR SUPPORT ACCOUNT IT WILL NOT AFFECT YOUR ZBRUSH REGISTRATION.  THAT C...
ZBrush's tablet pressure support is through the Wintab service.  However, Microsoft and Sony devices (such as the Surface Pro) have N-trig devices which use a different API. Microsoft now owns N-trig.  For their Surface Pro series of tablets they have a...
Sometimes ZBrush or ZBrushCore will hang at launch, resulting in a white screen that never goes away.  At this time, there are three known causes for this: 1) The system clock has changed to an incorrect date.  This is the easiest thing to check and fix...
The "Wintab service not available" error upon launching ZBrush is triggered by a two step process: * When ZBrush launches it checks with Windows to see if a graphics tablet is connected to the computer. If Windows tells it that one is, ZBrush then ask...