Knowledgebase : Subscriptions
You may cancel your subscription at any time prior to the end of the current billing cycle.  Once canceled your subscription will not rebill and ZBrush will then stop working on the rebill date. A subscription can only be canceled via the My Licenses [ht...
The most commonly asked questions concerning Subscription Licensing are answered here: * WILL PERPETUAL LICENSES REMAIN AVAILABLE? * Pixologic will continue to offer perpetual licenses for all our products. All existing licenses from ZBrush 2018 and...
Pixologic software is available in three different license varieties.  Two of these are serialized and one is server-managed.  SERIALIZED LICENSES Serialized copies are called this because they use a serial number (also called a license key).  When yo...
For technical reasons it is not possible to convert a 30 day subscription to a 6 month term or vice versa.  Please follow these steps for how to change your subscription length: * Go to My Licenses [https://pixologic.com/my-licenses/] and for your curr...
You are able to change from a subscription to a perpetual license at any time.  Doing so will give you a new serial number.  In order to make the transition, please first purchase your perpetual license (either through our website [https://store.pixologic...
ZBrush Perpetual licenses and ZBrushCore licenses purchased through our web store have a 30 DAY RETURN POLICY, provided that they have first been deactivated.  There is a 5% processing fee assessed with all software refunds.  After deactivating ZBrush you...