Serial Numbers and Downloads
Posted by Matthew Yetter on 20 June 2016 02:02 PM

Did you know that Pixologic has a web page that allows you to retrieve your serial number at any time?  Introducing:

My Licenses

 This is a very powerful web page with a variety of features:

  • View all serial numbers (license keys) associated with your email address.
  • View the activations currently shown for each ZBrush or ZBrush to KeyShot Bridge serial number.
  • Request a license repair to remove activations that are no longer accessible due to things like hardware failure or reinstalling the operating system.
  • For KeyShot for ZBrush, view any free upgrade that you might be eligible for as well as purchase an upgrade, if available.

We recommend bookmarking this page so that you have ready access to it in the future.  The majority of support tickets that we receive are related to recovering a forgotten or lost serial number.  

The other area that results in a great many support tickets is related to downloading ZBrush again.  

So where to download from?  That depends on whether you first purchased ZBrush 4R7 or you upgraded to it.

  • If you purchased ZBrush 4R7 then your download link is in the delivery email that was sent to you when you purchased ZBrush.  That email also has your serial number.  If you have lost that email you will need to create a Support ticket to have the delivery email resent to you.
  • If you upgraded to ZBrush 4R7 from an earlier version of ZBrush 4.x then your download link is on the upgrade page.
  • If you upgraded to ZBrush 4R7 from ZBrush 3.5 or older then your download link is the same as for those who first purchased ZBrush 4R7 and you'll find the download link in your delivery email that you received when you upgrade to ZBrush 4R7.

For all three of these options, download links always expire after two downloads or seven days, whichever comes first.  For this reason, we encourage you to make a backup copy of your installer after you have downloaded it.  We can renew a download link for you at any time (for another seven days or two downloads) but that isn't very helpful to you if it's late on Friday and you're wanting to use ZBrush again over the weekend.  Having a backup copy of the installer will save you trouble down the road.  The easiest way to make such a backup is to buy a small USB thumb drive. (1 GB is more than enough and typically costs less than $10.) Simply copy the installer to it after you have downloaded from our website.

We hope that this information will be helpful to you.  Happy ZBrushing!