Start a conversation

Unable to Download Plugins or Documentation

Many users have reported an error stating "This server can only be accessed by the proper referring server." when trying to download plugins or other items from the Pixologic.com website.  It has been found that this issue is caused by McAfee and possibly some other antivirus software packages.  To resolve the issue, temporarily disable your antivirus software.  


Most antivirus packages allow themselves to be disabled for a few minutes.  For McAfee this can be done by right-clicking on the Explorer bar.  For others you might need to right-click on the software's icon in the system tray.  

The Pixologic website and items available for download from it are free from any form of malware.  You will not open yourself up to problems by downloading from our site while your antivirus is disabled.  Please be sure to enable it again before browsing to other sites, however!



Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Matthew Yetter

  2. Posted
  3. Updated

Comments