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Installer Doesn't Start

We have seen a few cases where the installer simply refuses to run for a user, yet downloading a fresh copy of the installer did not help.

If this happens to you, this will be due to a third party application on your computer getting in the way.  Here are examples that we know of:

  • Do you have Wacom software installed but no Wacom hardware currently connected?  If so, please either reconnect your Wacom hardware or end the tablet service.  
  • Are you a Korean user, or is your machine made by Samsung?  If so, look for a program called Fasso DRM and remove that.  This is a browser addon for Internet Explorer (which of course is not even supported anymore).  Somehow, it interferes with the ZBrush installer.

After you have done this, try running the installer from Pixologic again.

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  1. Matthew Yetter

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