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(Legacy) CCV Error when Entering Payment Info

Applies to subscriptions started before April 20, 2022


If you are purchasing a subscription and receive a "CCV Error" despite the fact that you entered the 3-digit CCV code correctly, please ensure that you are not attempting to use a debit card.

Even though a debit card has a credit card logo on it such as Visa or MasterCard it is still drawing funds from your bank account rather than a line of credit.  If it says "debit" anywhere on the front of the card, it cannot be used to purchase a subscription.  Please see this topic for more information.

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  1. Matthew Yetter

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