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FAQ Regarding Maxon Emails to Legacy ZBrush Users

Maxon has been sending emails to people who have ZBrush perpetual licenses purchased from Pixologic (what we now call "Legacy" licenses).  These emails are offering a 50% discount for an annual subscription to either ZBrush or Maxon One.

There are also emails being sent concerning the data migration from Pixologic servers to Maxon systems.

This article is to answer the questions that have been asked as a result of the emails.

Thanks!

 

Q: Is this a real email?  It looks like it could be a phishing attempt.

A: It is real.  Maxon is using a Microsoft form to facilitate processing the discounted purchase, but it is not a phishing attempt.  Any information entered will only be received by Maxon.

 

Q: Is the 50% discount permanent?

A: Only the initial purchase is discounted.  Renewals after the first year will be at regular price.

 

Q: Can I get a discounted monthly subscription?

A: The discount offer is only for annual subscriptions.

 

Q: If I take advantage of the offer, does it kill my perpetual license?

A: No.  Your perpetual license remains yours and will continue to be supported.  Just be aware that the subscription and perpetual license will remain separate.  Upgrades received as part of the subscription will not apply to the perpetual license.  If you ever cancel your subscription and fall back to the perpetual license, you should export from your subscription version any files that you plan to continue working with.  Otherwise, you won't be able to open them in the perpetual license copy, which will remain at ZBrush 2022 unless you choose to purchase a perpetual license upgrade to the newer ZBrush version.

 

Q: Will perpetual licenses be able to be upgraded?

A: Yes!  Maxon offers perpetual licenses for nearly all of our software, including Cinema 4D itself.  Maxon believes strongly in the value of subscriptions but is not abandoning perpetual licenses.  If you don't switch to the subscription model, you will still be able to use and upgrade your perpetual license.

 

Q: How much are upgrades for perpetual licenses?

A: Maxon has not announced this yet and most likely will not do so until the first upgrade is released.  From looking at the rest of the Maxon family of products, we do know that upgrading a perpetual license can be expected to cost more than an annual subscription.

 

Q: What is the value of a subscription?

A: Perpetual licenses are only for the purchased version.  To get new features or updates beyond critical bug fixes, they must wait for a paid upgrade to be available.  Subscriptions are a service.  They are able to receive updates at any time.  An example of where this can be expected to make a difference would be with GoZ.  When the publisher of a GoZ- enabled application supported by Maxon (for example, Maya) releases a new version, it can break GoZ.  For subscription users, Maxon will be able to release a GoZ update as soon as it is ready.  For perpetual license users, the update will have to wait to be part of the next paid upgrade.  

 

Q: Why would I buy this now when I already have ZBrush 2022?  

A: The next version of ZBrush is in development.  We usually announce it during our annual ZBrush Summit event in late September or early October.  Yes, by purchasing the subscription now you are essentially paying for what you already have.  However, 50% off the first year basically makes this next upgrade a terrific value when it comes out.  Also, if you have been interested in Cinema 4D or any of the rest of the Maxon One family of software, the discounted Maxon One subscription will give you all of that.  Even if you ultimately decide not to continue with Maxon One, you can always switch to a ZBrush-only subscription when the promotional year is ending.


Q: Why can't I see my license on MyMaxon?

A: The data migration is in progress.  It has not yet been completed.  The emails are being sent to let you know that it will happen.  That is all. 


Q: When will the data be transferred?

A: Transfers are starting at the beginning of September.  This will be the main transfer of customer data, which will include the licenses themselves.  After it has been completed, you will receive an email letting you know that it is done.  At that point, you will be able to see your licenses on MyMaxon, but that is all.  Management will still be done through the My Licenses and ZBrush ID login systems.


Q: What will happen over the rest of September?

A: Subscription billing data will be transferred from Authorize.net (the system Pixologic used) to Digital River (the system that Maxon uses).  For most users, there is nothing that you will need to do.  The data will be transferred automatically and your bill will start coming from DRI - Maxon.  

This transfer will happen in phases, and should take about a month for all subscriptions to be migrated.  After that is complete, subscription users should not use My Licenses anymore.  Instead, they  will be able to use MyMaxon to manage their subscriptions.  It will then be necessary to install ZBrush using the Maxon App in order for ZBrush to see the Maxon subscription.

You will receive an email with instructions when your subscription has been migrated.


Q: What will happen to perpetual licenses?

A: Perpetual licenses will continue to be managed through the legacy systems:  My Licenses and the ZBrush ID login.  Nothing will change until such time as you might purchase an upgrade, at which point your upgraded license will then be fully on MyMaxon.

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  1. Matthew Yetter

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