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Thanksgiving Holiday Weekend
Posted by Matthew Yetter on 25 November 2015 10:53 PM

Happy Thanksgiving!

In observance of the holiday, Pixologic's offices are closed from 6 pm Pacific Time on Wednesday, November 25th until 9 am Pacific on Monday, November 30th.

Our staff will occasionally be checking Support tickets during these hours, but will limit assistance to only those that are truly critical.  All other tickets will be processed upon our return on Monday morning, in the order in which they were received.

Thank you!

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KeyShot for ZBrush Upgrades
Posted by Matthew Yetter on 12 November 2015 05:53 PM

Now Available! 

Pixologic only provides upgrades for the KeyShot for ZBrush version.  For all other versions (including floating licenses), please contact Luxion's support directly at

The ZBrush to KeyShot Bridge does not need upgrading at this time.

There are now two varieties of KeyShot for ZBrush:

  • KeyShot 6 HD for ZBrush has all the same features as KeyShot 6 HD, except that it requires use of the ZBrush to KeyShot Bridge.  It also may only open KeyShot files created in KeyShot for ZBrush.
  • KeyShot 6 Pro for ZBrush has all the same features as KeyShot 6 Pro, except that it requires use of the ZBrush to KeyShot Bridge.  It also may only open KeyShot files created in KeyShot for ZBrush.

To compare the two versions, please see

  • If you purchased KeyShot for ZBrush on or after May 1, 2015 you are eligible for a free upgrade to KeyShot 6 HD for ZBrush.  You will use your same serial number to activate the new version.  Alternatively, you may upgrade to KeyShot 6 Pro for ZBrush at a price of $200 USD.
  • If you purchased KeyShot for ZBrush before May 1, 2015, you may upgrade to KeyShot 6 HD for ZBrush at a price of $80 USD.  Alternatively, you may upgrade to KeyShot 6 Pro for ZBrush at a price of $200 USD.

Either way, please go to and log in using your Support credentials.  By your KeyShot for ZBrush license you will see buttons for your upgrade options.  Simply choose the option that you wish and proceed from there.

All paid upgrades will give you an upgrade serial number.  This is a special type of serial number that will not function without the one from your original purchase.  Please keep your original serial number as well as the new one!

It should be noted that Volume Licenses only have a free option to upgrade to KeyShot 6 HD for ZBrush.  If you are not eligible for a free upgrade or if you are interested in upgrading to KeyShot 6 Pro for ZBrush, please contact Luxion directly.  Pixologic is not authorized to handle these upgrades.

Happy ZBrushing  :)

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Windows 10 and ZBrush
Posted by Matthew Yetter on 30 July 2015 10:11 AM

You are probably aware that Microsoft started rolling out Windows 10 yesterday as a free upgrade for all registered users of Windows 7 and 8.  The tech blogs are all abuzz with excitement about how great the new OS supposedly is.  Many of you are no doubt anxiously awaiting your turn to receive the update.  

Please be aware that upgrading your operating system WILL affect your ZBrush activation.  After the upgrade, ZBrush will think that it is on a new machine.  In order to be proactive and help you avoid difficulties, we wanted to send you this information which will ensure that your upgrade is a smooth one.  For your convenience, it is broken into sections based on individual user needs.

ZBrush Single-User and Volume Licenses (Anyone with a ZBrush serial number.)

BEFORE upgrading Windows, please launch ZBrush and use ZPlugin >> Deactivation >> Web Deactivation.  It will shut that copy down and open your web browser to a page that asks for your registered email address.  Submit that form and then be sure to also confirm on the page that follows.  This will free your activation up so that you can activate again right away after upgrading Windows.  You should not need to reinstall ZBrush after the upgrade unless you've also chosen to totally wipe your system before installing Windows 10.  You will need to reactivate, however.

If you have already upgraded or if you forget to deactivate first then you will likely encounter a problem when you go to activate again after the upgrade.  Upon filling in the Web Activation form you may receive a message that ZBrush has been activated too many times.  In that case, click the button to View Activation History.  This will take you to where you can request a repair to remove the lost activation from your serial number.  We normally process these within 1-2 hours during normal business hours, after which you'll receive an email letting you know.  At that point you can then activate successfully.  Please note that normal business hours are M-F from 9 am to 5 pm, Pacific time.  

Obviously, the best way to avoid issues is to deactivate ZBrush before you upgrade Windows!


ZBrush Floating Licenses (No Serial Number -- Managed By One of Your Servers)

If you're in a company or school environment that uses floating licenses, you have it easy.  Just upgrade Windows and that's it!  ZBrush needs no special preparation before upgrading the OS or after the upgrade is complete.


ZBrush Trial Users

You don't have to do anything with ZBrush before upgrading Windows.  After upgrading Windows you will receive a message from ZBrush concerning a corrupt licenses.  Don't panic!  Just browse to your ZBrush 4R7 Trial folder and run the Pixologic Deactivation Manager found there.  You will see a button to Reset.  Click that, close the manager and restart ZBrush.  It will now ask you to load your license file again and will then reactivate, continuing the Trial where you left off.


ZBrush to KeyShot Bridge

This uses the same activation system as for the ZBrush Trial.  There's nothing you need to before upgrading to Windows 10. Just follow the instructions for Trial users, above.


Thank you for using ZBrush!  We hope that your experience with Windows 10 is every bit as good as the tech gurus claim!  :)

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