Wrong Platform Received from Reseller
Posted by Matthew Yetter on 02 January 2019 05:02 PM
If you purchased ZBrush or ZBrushCore through a reseller and received a CD Code for the wrong platform (for example, you received a Mac license when you actually need Windows), there is no need for concern -- your license will actually be a dual platform license. 

Simply redeem your CD code at and then immediately go to My Licenses to upgrade to the 2018 version.  ZBrushCore receives a free upgrade to ZBrushCore 2018 and ZBrush receives a free upgrade to ZBrush 2018.  

All version 2018 licenses and above are dual platform.  After upgrading to that version you will be able to download the installers for whichever platform you need.  You can even run your software on both platforms if you wish.

Thank you.

(Note:  Before you can log into My Licenses you may need to create your Pixologic ID.  Click the link that says "No support account?  Register here."  Be sure to register using the same email address that you used to redeem your CD code.  Once you have registered, you will be able to return to My Licenses to log in and upgrade your license.)