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General Subscriptions Info

All subscriptions rebill automatically until canceled and there are no refunds for subscriptions. This section covers topics such as how to cancel, how to switch between subscription lengths and how to switch from a subscription to a perpetual license.

  • How to Cancel a Subscription

    Subiscriptions are subject to the Pixologic store Terms & Conditions.  These rules are explicitly agreed to as part of the process of purchasing a subscription. You may cancel your subscription at any...

  • Can a Prepaid Credit Card be Used?

    Unfortunately, this is not possible for subscriptions. While a prepaid card is backed by a credit card company and bears its logo, it is not tied to any kind of credit account and therefore cannot be ...

  • Why Can't a Debit Card be Used?

    Debit cards (those that draw from a checking account rather than a line of credit) cannot be used to purchase a subscription.   There is a very good reason for this restriction:   Every time your subs...

  • How to Change Subscription Length

    NOTE:  Also applies to canceling one subscription and starting a new one of the same length.  For technical reasons it is not possible to convert a 30 day subscription to a 6 month term or vice versa....

  • Switching from a Subscription to a Perpetual License

    You are able to change from a subscription to a perpetual license at any time.  Doing so will give you a new serial number.  In order to make the transition, please first purchase your perpetual licen...

  • Subscription Licensing Q&A

    The most commonly asked questions concerning Subscription Licensing are answered here: Will perpetual licenses remain available? Pixologic will continue to offer perpetual licenses for all our product...