Start a conversation

Common Issues

Known issues for Pixologic software along with any solutions or workarounds.

  • Submitting Diagnostic Reports

    Now supporting ZBrush 2021.1.1 and ZBrushCore 2020.1.3 Any software can crash or encounter other issues, and those that push your computer's resources hard are especially likely to have this happen.  ...

  • Not Receiving Emails from Pixologic

    We often have issues with our emails not being delivered to our users.  This can include emails such as: Password resets Delivery emails after purchasing a license ZBrushCentral notifications Support ...

  • macOS: Double Header

    If you launch ZBrush and see two headers at the top of the window (see illustration below) the solution is simply to go to your very top bar (with the Apple icon) and click View >> Hide Tab Bar. The d...

  • Windows: BSOD Crash When Launching ZBrush

    If upon launching ZBrush your computer crashes with the BSOD (Blue Screen of Death), the most likely issue is your motherboard BIOS and drivers being out of date. All motherboards have the ability to ...

  • Known Issues with ZBrush 2021

    Despite considerable beta testing, there were a few issues that cropped up after the release of ZBrush 2021.  We have addressed those issues with the release of ZBrush 2021.1. Please see here. ...

  • Windows: Blurry Text, Huge UI

    If you are using ZBrush on Windows with a high resolution display such as a 4K monitor you may find that everything is enlarged to ridiculous amount and text is blurry. The cause of this is that Windo...

  • Crashing When Scrolling SubTools List

    If you are having crashes related to using the SubTool scroll bar there may be a conflict caused by using shell applications.   Two applications that have been named are: Direct Folders No Known Fix o...

  • GO B addon for Blender Issues with ZBrush & ZBrushCore

    When using GO-B add-on for Blender with ZBrush, you may experience ZBrush and ZBrushCore load errors, which may include:  - Hang up with a white screen - Eventual crash of ZBrush and ZBrushCore   GO-B...

  • ZBrush Launch Screen Zoom Error

    In various versions of MacOS, ZBrush (or ZBrushCore or ZBrushCoreMini) may launch in a state where the UI is magnified, displaying the bottom corner of the full ZBrush UI. (See attached image example)...

  • Freezes with White Screen During Launch

    Sometimes ZBrush or ZBrushCore will hang at launch, resulting in a white screen that never goes away.  At this time, there are three known causes for this: 1) The system clock has changed to an incorr...