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Common Issues

Known issues for Pixologic software along with any solutions or workarounds.

  • ZBrush Issues on Windows

    This article applies to Windows users who use the default Windows Security features rather than a third party antivirus software.   If you use Norton, McAfee, Avast or any other antivirus software tha...

  • Frequent Crashing

    At this time, there are two known causes for frequent random crashes: Old System BIOS Check with the maker of your computer's motherboard to ensure that you are running the most current BIOS version. ...

  • Submitting Diagnostic Reports

    Any software can crash or encounter other issues, and those that push your computer's resources hard are especially likely to have this happen.  Pixologic takes great care to make our software as stab...

  • How to Disable Home Page News

    The Home Page News window opens when you launch ZBrush and ZBrushCore.  It allows you to keep in touch with what is happening in the world of ZBrush.  However, it is only updated with the most importa...

  • Log4j Vulnerability

    Neither ZBrush nor our websites use Java, so Log4j does not apply.  The only way that it could would be if you were to install a user-created plugin that used Java.  That's theoretically possible, but...

  • How to Change the Name that ZBrush Displays

    When you launch ZBrush it will temporarily display your name in the title bar.  This name goes away when you load any Project (.ZPR) file, being replaced with the name of that file. Some users don't w...

  • macOS: Double Header

    If you launch ZBrush and see two headers at the top of the window (see illustration below) the solution is simply to go to your very top bar (with the Apple icon) and click View >> Hide Tab Bar. The d...

  • Windows: BSOD Crash When Launching ZBrush

    If upon launching ZBrush your computer crashes with the BSOD (Blue Screen of Death), the most likely issue is your motherboard BIOS and drivers being out of date. All motherboards have the ability to ...

  • Known Issues with ZBrush 2021.6

    Despite considerable beta testing, there are issues that cropped up after the release of ZBrush 2021.6.2. Sculpting brush may stop working.  It has been discovered that if you store an Undo History po...

  • Windows: Blurry Text, Huge UI

    If you are using ZBrush on Windows with a high resolution display such as a 4K monitor you may find that everything is enlarged to ridiculous amount and text is blurry. The cause of this is that Windo...