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Common Issues

Known issues for Pixologic software along with any solutions or workarounds.

  • ZBrush Launch Screen Zoom Error

    In various versions of MacOS, ZBrush (or ZBrushCore or ZBrushCoreMini) may launch in a state where the UI is magnified, displaying the bottom corner of the full ZBrush UI. (See attached image example)...

  • Freezes with White Screen During Launch

    Sometimes ZBrush or ZBrushCore will hang at launch, resulting in a white screen that never goes away.  At this time, there are three known causes for this: 1) The system clock has changed to an incorr...

  • Support for N-trig Devices

    ZBrush's tablet pressure support is through the Wintab service.  However, Microsoft and Sony devices (such as the Surface Pro) have N-trig devices which use a different API. Microsoft now owns N-trig....

  • WinTab Service Not Available

    The Wintab service not available error upon launching ZBrush or ZBrushCore is triggered by a two step process:   When ZBrush launches it checks with Windows to see if a graphics tablet is connected to...

  • Pen Pressure Sensitivity Not Working

    When using ZBrush or ZBrushCore via Remote Desktop or on certain mobile devices (such as a Surface tablet), you may lose pressure sensitivity.  The ZBrush 2020.1.3 or ZBrushCore 2020.1.3 update fixed ...

  • Cursor Black Box Solution

    For ZBrush users experiencing a black box behind their cursor, apply these steps below to solve.  1. Windows > Settings > Cursor & Pointer  2. The color should be set to white for clear visibility in ...

  • ZModeler Window is Partly Off Screen

    If the ZModeler window opens with part of it off screen (usually cut off at the top of the screen), this is always due to a display issue.  However, it can occur in two different ways: Check to ensure...

  • (Mac OS) Cursor's Position is Off Target

    If after reinstalling ZBrush you discover that the cursor does not display its position correctly (for example, if it is shown about 1/4 away from the location where you click) this is either due to t...

  • Error 1206 when using ZSketch

    There is a known issue with using ZSketch on an armature.  There are no problems with creating the armature, but once starting to ZSketch onto it a crash can occur that gives a message of INTERNAL ERR...

  • "This application has failed to start because the side-by-side configuration is incorrect. Reinstalling the application may fix this problem."

    Upon first launching your software for the PC you may receive the following error: This application has failed to start because the application configuration is incorrect. Reinstalling the application...