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Subscription Management

Topics regarding managing your subscription or payment matters/issues.

  • How to Cancel a Subscription

    Subiscriptions are subject to the Pixologic store Terms & Conditions.  These rules are explicitly agreed to as part of the process of purchasing a subscription. You may cancel your subscription at any...

  • CCV Error when Entering Payment Info

    If you are purchasing a subscription and receive a CCV Error despite the fact that you entered the 3-digit CCV code correctly, please ensure that you are not attempting to use a debit card. Even thoug...

  • Can a Prepaid Credit Card be Used?

    Unfortunately, this is not possible for subscriptions. While a prepaid card is backed by a credit card company and bears its logo, it is not tied to any kind of credit account and therefore cannot be ...

  • How to Change Subscription Length

    NOTE:  Also applies to canceling one subscription and starting a new one of the same length.  For technical reasons it is not possible to convert a 30 day subscription to a 6 month term or vice versa....