Start a conversation

Legacy Subscriptions

Only applies to subscriptions purchased before April 20, 2022. Please note that this includes current subscriptions that will rebill through the legacy system until such time as you might cancel.

  • Legacy Subscriptions Canceled

    All legacy subscriptions are being migrated to Digital River, which is the billing system that Maxon uses. To accomplish that, the Authorize.net rebilling is being canceled. Otherwise, you would get b...

  • (Legacy) 6-Month Subscriptions Discontinued

    Effective 2 Feb 2022, six-month subscriptions have been discontinued and replaced by annual subscriptions.  The total cost per year is unchanged. If you have a six-month subscription, it is no longer ...

  • (Legacy) How to Cancel a Subscription

    Applies to subscriptions started before April 20, 2022 Subscriptions are subject to the Pixologic store Terms & Conditions.  These rules are explicitly agreed to as part of the process of purchasing a...

  • (Legacy) CCV Error when Entering Payment Info

    Applies to subscriptions started before April 20, 2022 If you are purchasing a subscription and receive a CCV Error despite the fact that you entered the 3-digit CCV code correctly, please ensure that...

  • (Legacy) Can a Prepaid Credit Card be Used?

    Applies to subscriptions started before April 20, 2022 Unfortunately, this is not possible for subscriptions. While a prepaid card is backed by a credit card company and bears its logo, it is not tied...

  • (Legacy) Why Can't a Debit Card be Used for Subscriptions?

    Applies to legacy subscriptions started before April 20, 2022. Debit cards (those that draw from a checking account rather than a line of credit) cannot be used to purchase a subscription.  Even thoug...

  • (Legacy) How to Change Subscription Length

    Applies to subscriptions started before April 20, 2022 NOTE:  Also applies to canceling one subscription and starting a new one of the same length.  For technical reasons it is not possible to convert...

  • (Legacy) Switching from a Subscription to a Perpetual License

    Applies to legacy subscriptions started before April 20, 2022. You are able to change from a subscription to a perpetual license at any time.  Doing so will give you a new serial number.  In order to ...

  • (Legacy) Subscription Licensing Q&A

    Applies to legacy subscriptions started before April 20, 2022. The most commonly asked questions concerning Subscription Licensing are answered here: Will perpetual licenses remain available? Pixologi...